Terms and conditions

1. Introduction

Purpose of the Terms: These Terms and Conditions ("Terms") govern your use of Fair Go Casino's services, including online gaming and wagering.

Acceptance of Terms: By accessing or using our services, you agree to be bound by these Terms, which may be amended from time to time.

Age and Legal Restrictions: You must be at least 18 years old (or the age of majority in your jurisdiction) to use our services. Use of our services is restricted to individuals who are physically located within a jurisdiction where such use is permitted by law.

2. Account Registration

Eligibility: To register an account, you must provide accurate and complete information about yourself.

KYC and Verification Requirements: You may be required to undergo Know Your Customer (KYC) verification and upload identification documents before your first withdrawal or as part of our Anti-Money Laundering Policy.

Responsibility for Account Security: You are responsible for maintaining the confidentiality and security of your account information, including login credentials.

3. Deposits and Withdrawals

Accepted Payment Methods: We accept various payment methods, including Visa/Mastercard, Neosurf, Bitcoin, Ethereum, and Tether USDT.

Minimum and Maximum Limits: The minimum deposit amount is AU$20 for all payment methods except Neosurf (AU$10), while the maximum deposit amount varies by method (e.g., AU$5,000 for Visa/Mastercard). The minimum withdrawal amount is AU$30 for CruisePay, while there are no fees for Bitcoin withdrawals.

Processing Times and Fees: Processing times vary depending on the payment method used, with instant deposits available for most methods except Bank Transfer (3-5 business days). There may be fees associated with certain payment methods, such as Neosurf's 1.5% fee.

Anti-Money Laundering Policy: We reserve the right to request identification and proof of address from you before processing any transactions.

4. Bonuses and Promotions

How Bonuses Are Credited: Bonuses are credited automatically upon meeting the requirements specified in each bonus promotion, including entering a promotional code during deposit.

Wagering Requirements: Wagering requirements for bonuses apply to both the initial deposit and the bonus amount itself, with a minimum wager of 50 times (bonus + deposit).

Expiry and Abuse Clauses: Bonuses expire after 30 days if not cleared within that timeframe. We reserve the right to cancel or change promotions at any time.

5. Gameplay and Fairness

RNG Usage: Our Random Number Generator (RNG) is certified by iTech Labs, ensuring fair outcomes for our games.

Game Malfunctions: If a game malfunctions, we will rectify the issue promptly and may offer compensation to affected players.

Limits on Play and Responsible Gaming Tools: You can set deposit limits, session limits, or time-out limits in your account settings. We also provide links to responsible gaming resources, such as Gambling Help Online and Lifeline.

6. Responsible Gambling

Self-Exclusion Options: You may self-exclude from our services for a specified period (24 hours, 7 days, or 30 days) or permanently by contacting support.

Deposit, Wager, and Session Limits: You can set limits on your deposits, wagers, and gaming sessions through your account settings.

Help and Support Links: We provide links to responsible gaming resources and support organizations in our help section.

7. Prohibited Activities

Bonus Abuse: We reserve the right to revoke bonuses or restrict access to certain games if we suspect bonus abuse.

Fraud, Collusion, or Manipulation: Engaging in fraudulent activities, colluding with other players, or manipulating game outcomes is strictly prohibited and may result in account suspension or closure.

Use of Bots or Automated Systems: Using bots or automated systems to play our games is not permitted and may lead to account restriction or termination.

8. Account Suspension and Closure

Voluntary Account Closure: You can close your account at any time by contacting support.

Breach of Terms: We reserve the right to suspend or close accounts that breach these Terms, including engaging in prohibited activities or failing to comply with KYC/AML requirements.

Inactivity and Dormant Accounts: If your account remains inactive for an extended period (180 days), we may consider it dormant and take steps to recover our costs.

9. Privacy and Data Protection

Information Collected: We collect personal data from you, including name, address, phone number, email, and payment information, which is used for gaming purposes and to comply with regulatory requirements.

Use and Storage of Personal Data: We use your data in accordance with our privacy policy and store it securely on servers located within the European Economic Area (EEA).

GDPR Compliance: As required by the General Data Protection Regulation (GDPR), we ensure that all personal data is processed lawfully, fairly, and transparently.

10. Limitation of Liability

Losses: We are not liable for losses resulting from our services or any third-party actions.

System Errors: In case of a system error affecting gaming outcomes, we will investigate and resolve the issue promptly.

Third-Party Links: By using our services, you may access third-party websites or content through links provided within our platform. We are not responsible for the accuracy or security of such content.

11. Amendments and Updates

Right to Modify the Terms: We reserve the right to modify these Terms at any time, with or without notice.

Notification of Changes: You agree that we may notify you of changes to these Terms through our website, email, or other communication channels.